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DAILY OPERATING PROCEDURES

Updated: Jan 6, 2021


Our goal is to equip you with the tools you need to thrive in your new role!


Breaking it down the expectations from the moment you walk in the door to the moment you clock out empowers you with the knowledge to do your very best! We recognize knowing to inside scoop makes room for a vibrant experience for everyone!


Below you will find a SUMMARY of your daily to-do list and then you can download + review our official Daily Operating Procedures at the bottom of this page!

 

WHERE CAN I FIND?


PUBLIC SQUARE ADDRESS | 100 West Superior Ave ( save in case of emergency)


1ST FLOOR STOREROOM | First Floor Terminal Tower across from Brook Brothers clothing store


3RD FLOOR STOREROOM | T-3 from the freight elevator (to get back to the lobby use M-2)


STAFF + VENDOR + EMERGENCY CONTACTS | the office bulletin board (save in your phone!)

 

WHEN YOU ARRIVE

  • GREET TEAM

  • STORE PERSONAL ITEMS | in a storage closet

  • CLOCK IN | “When I Work” app (use office iPad)

  • CHECK EVENT CALENDAR

  • CHECK WEATHER CONDITIONS | adjust games

  • CHECK-IN | with supervisor for assignments

  • LUNCH BREAK | arrange with Supervisor

  • BRING FROM OFFICE | key lanyard, I-Pad, I-Phone, clipboard

  • LOAD FROM STOREROOM | program activities + "A" frame signs

 

SET UP

  • SET UP EQUIPMENT | safely + properly + neatly

  • STORE EXTRA EQUIPMENT | underneath information table

  • TABLE CLOTH | on the information table

  • STORE CARTS | place on the side of Rebol

  • CHANGE SIGNAGE | today's activities

  • UNLOCK + INSPECT RESTROOMS | notify DCA if cleaning is required

  • UNLOCK ELECTRICAL BOX | for Square Sounds

  • ASSIST + DIRECT PERFORMERS OR VENDORS | for insurance performance allow them to care for their own equipment

  • ANNOUNCEMENTS | remind musician to make announcements to promote any special activities occurring

 

TO DO

  • GREET GUESTS + PROVIDE ACCURATE INFORMATION

  • REPORT SUSPICIOUS BEHAVIOR | DCA Dispatch (216-621-6000) and Supervisor (never hesitate to call 911 immediately in the case of an emergency!)

  • MAINTAIN SAFETY + SECURITY OF CHILDREN

  • LUNCH BREAK | receive if scheduled for 6+hrs work, let the supervisor know you are taking lunch

  • ACTIVITY PARTICIPATE IN GAMES + PLAY

  • PAY ATTENTION | to provide feedback

  • COMPLETE EVALUATION FORMS | from parents/guardians

  • KEEP AREA CLEAN + ORGANIZED | for presentation + safety

  • COMPLETE ASSIGNED TASKS

 

TEAR DOWN

  • UN-LOAD EQUIPMENT | put back in storerooms

  • LOCK RESTROOMS

  • LOCK ELECTRICAL BOX | Square Sounds

  • RE-LOAD EQUIPMENT | for next day

  • GATHER + CHANGE SIGNS

  • DISINFECT TOYS

 

BEFORE YOU LEAVE

  • TAKE NOTE OF INVENTORY | is it low or damaged? tell the supervisor

  • CLEAN UP WORKSPACE

  • COMPLETE INTERNAL EVALUATION FORM | use IPad

  • RETURN + CHARGE | IPad, iPhone, key lanyard, clipboard

  • CHECK-IN | with supervisor

  • SAY GOODBYE | to the team

  • CLOCK OUT | “When I Work” app (use office iPad)

 

OH NO - SHUT DOWN THE SPLASH PAD!


There are times that we need to take action if the water in the Splash Pad becomes contaminated. Check out the detailed plan in the Daily Operating Procedures for that to do if the following contaminants get into the water: urine, food, vomit, fecal, or diarrhea.

WHERE DO I FIND THE “Hard Shut Down”?


The power switches are inside Rebol Café, located in the electrical panel inside the kitchen, underneath their sound system equipment.

The key to unlock the panel is on the Summer Splash key ring and lanyard.4


Hard Shut Down: The switches are individually labeled as, “Fountain” and “Splash Pad”. Turn both of the switches to the “Off” position

 

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